Contact Us
Questions about a product, help with an order, or just want some advice before you buy? Our UK team is here to help.
Mon to Fri, 9am to 4pm
Call us
The quickest way to get help, whether you're choosing a product or checking on an order.
0330 122 1064Email us
Include your full name and order number if it's about an order, and we'll get straight to it.
info@restrelax.comWrite to us
Prefer to send a letter? Post it to:
19 Clothier Road, Bristol, BS4 5PSSend us a message
Fill in the form and we'll reply by the next working day.
You might find your answer here
Something arrived damaged?
Please let us know within 24 hours of delivery, with a few photos, so we can put it right quickly.
Common questions
Quick answers to the things customers ask us most.
Where's my order?
Your product page shows the estimated delivery time. Next-day items arrive between 8am and 6pm without a call ahead. For other items, the courier will contact you to agree a date and time slot. To check on an order, email info@restrelax.com with your full name and order number, or call 0330 122 1064.
How quickly will you reply?
We reply to emails and messages by the next working day. Our team works Monday to Friday, so messages sent at the weekend are answered on Monday. Phone lines are open Monday to Friday, 9am to 4pm.
How do I return something?
You have 14 days from the day your order arrives to return it. Call or email us to arrange a collection. Items need to be:
- unused and unassembled
- in their original, undamaged packaging (mattresses still sealed in their wrapping)
- complete with all parts and instructions
Collection charges apply per item: £10 for small items, £50 for vacuum-packed mattresses, and £25 to £35 for large items like beds and wardrobes and for mattresses that aren't vacuum-packed (we'll confirm the exact amount when you get in touch). Refunds are processed within 3 to 10 working days of the item reaching our warehouse. Read the full returns policy.
My item arrived damaged. What should I do?
Check the packaging before you sign. If it's damaged, refuse the delivery or sign for it as "damaged". Take photos and let us know within 24 hours of delivery, as we can't accept damage claims after that. Keep the original packaging so we can arrange a collection from the ground floor.
A part is missing from my furniture.
Check all the boxes against your assembly manual first, and find the part number of the missing piece. Then email or call us with the details and we'll send it out. It's best not to start building until you know everything is there.
Do you take away my old mattress or bed?
We don't offer a removal service. Please keep your old mattress or bed until your new one has arrived, so you're never without somewhere to sleep.
Can I return items to your Bristol address?
No, please don't send returns to our postal address. Get in touch and we'll arrange a collection for you.
Do you deliver to Northern Ireland?
Not at the moment, and we can't deliver to offshore islands. Delivery is free to most of the UK, with a small charge for some remote areas. See delivery information.