Returns, Replacements & Refunds – No Stress, Just Solutions!
We get it—sometimes things don’t quite work out, and you might need to return, exchange, or replace an item. No worries, we’ve got you covered!
Changed Your Mind? Here’s How Returns Work
You have 14 days from the day your order arrives to decide if it’s a keeper. If you want to return part or all of your order, simply:
📞 Call our friendly Customer Service team: 0118 230 2079
📧 Drop us an email: info@restrelax.com
What You Need to Know About Returns
To keep things fair, returned items must be:
✔️ Unused & unassembled (because once it’s built, we can’t resell it!)
✔️ In their original, unmarked, and undamaged packaging (or a suitable alternative)
✔️ Mattresses still sealed in their protective wrapping
✔️ Complete with all parts & instructions
🚨 Important: We reserve the right to refuse collection if items are not packaged correctly. If a returned item isn’t in resaleable condition upon inspection, a fee may be deducted from your refund.
Refunds & Processing Time
Once we receive and inspect your return, we’ll confirm via email. Refunds are processed as quickly as possible, but please allow 3-10 working days from the day it reaches our warehouse.
Return Collection Charges
Returning an item? Here are the collection & admin costs per item:
- Small Items (Pillows, Bedding): £10
- Medium Items (Vacuum-Packed Mattresses): £50
- Large Items (Gaming Desks, Wardrobes, Beds): £75
- Non-Vacuum Sealed Mattresses (All Sizes): £100
Received a Damaged Item? Let’s Fix That!
If your item arrives looking worse for wear, follow these steps:
✔️ Check the packaging upon arrival for any visible damage.
✔️ Before signing for it, inspect the boxes and note any issues.
✔️ If damaged, refuse delivery and sign as ‘damaged’ or ‘wrong item sent.’
✔️ Snap some photos of the damage—it helps us speed up the resolution.
✔️ Report it within 24 hours of delivery (we can’t accept damage claims after this timeframe).
📦 Keep the original packaging and be ready to arrange collection for the faulty item.
🚚 Collections happen from the ground floor only—couriers won’t collect from upper floors.
Missing Parts? Let’s Get You Sorted!
Flat-packed furniture can sometimes play hide-and-seek with parts. If you’re missing something:
🔍 Check all boxes before signing and compare them to your assembly manual.
📦 Confirm which part is missing using the manual’s part number.
📧 Email or call us ASAP with the details—we’ll send out the missing piece pronto.
📸 If anything arrived damaged, snap a pic and send it over.
💡 Pro Tip: Don’t try to assemble the furniture until you’ve confirmed you have everything!
For full details on returns, refunds, and cancellations, check out our Terms & Conditions.
Got a question? Need help? We’re here for you!
📞 Call us: 0118 230 2079
📧 Email us: info@restrelax.com
Let’s make this right—stress-free and hassle-free! 😊